With platforms that have an API (such as Focus Contact Center ), these activities are even more efficient. What is ne to use a cloud call center? Computers, Internet connection and in group work – headsets. Payments for the cloud call center service Usually, payments are ma monthly and their amount is closely relat to the number of us seats. This allows for significant savings compar to a stationary solution, where there is no possibility of periodic changes in the number of stations. Cloud call center – is it worth it? When we implement our services that are available in the digital cloud, in the SaaS mol, for customers who previously us stationary solutions, we always observe their satisfaction – says.

Doubts and resistances are quickly overcome

Focus Telecom Polska – the first  when analyzing the available possibilities and cost calculation, and then ease of use. Moving USA Phone Number List from a stationary call center to a cloud-bas one is usually like switching from a toddler to a Merces. Case Study – Secretariat Warszawa Pl Maciej Sztompke, when establishing Sekretariat.Warszawa in , offering outsourcing of contact center services, cid to use the potential of people with disabilities by organizing remote work for them. Traditional technology, stationary IT equipment and software available only on site, was not suitable for this purpose. A solution was ne that would allow access to the company’s communication platform from anywhere in Poland.

The implementation of Focus Contact

The cloud call center system was the right choice. Center , which is a communication platform available in the digital cloud ( cloud call center ), allow agents to work from anywhere, even several hundr kilometers away from the company’s BTC Database EU headquarters. Employees only ne access to the Internet. They sign in to their work profiles and start working. The system enables constant monitoring of agents’ work. Sekretariat.Warszawa employs people from all over Poland and this mol works great. The company is constantly veloping – its call center already has over positions. There is still not enough time and you constantly ne to cut costs. This is a challenge fac by many companies.