At the same time, it uses information about times of the day when reception is high. Users can specify the number of fail connection attempts in the system. If they are perform and there is no conversation with the customer, the record is automatically clos. Thanks to artificial intelligence algorithms […]
Daily Archives: March 4, 2023
75 posts
Cost cost indicators must be particularly closely relat to the type of campaign and business goals, which is why we only provi examples below Cost per call (CPC) Cost per minute of handle time Absence of consultants – the percentage of days dur the year that were not work due […]
Two simple contact center functions and they br visible effects in telemarket and bt collection . Of course, in parallel with the use of these functionalities, you should remember about what to do next . how we will behave if a potential customer answers the call and how we will […]
Functions which increase the chance of effectively reach customers, potential customers or btors. Random number presentation. How it’s work? The operation of the number presentation itself is simple. When establish a connection, the telephone exchange transferr the call to the recipient automatically sends the caller’s full number to hisher telephone. […]
This is done through cold call. call without prio. Preparation of the potential customer to select target companies with a product or service offer. It is a difficult and. Laborious process and does not br spectacular results right away, but it is the foundation for effective sales and expansion of […]
The ability to insert links to websites contain tail information about the offer or specific products, which makes it easier for the agent to conduct a conversation. The script should also contain. additional functions an orr form with a finable table of products and prices, the possibility of grant discounts […]
With the help of an automatic function that saves time for consultants by implementing the strategy of calling contacts without their interference each time). In this way, we can prioritize the most important contacts for us and postpone the less important ones for later. By combining this function with callback […]
What happen to Microsoft’s Tay bot , which operat briefly on Twitter, could happen. Tay, process and learn from user interactions, immiately began mak offensive posts and was shut down just hours after launch. Avoid experiments and unproven solutions. Gain knowlge about chatbots and consir whether this is a solution […]
Keep it short – in chat conversations on the website. concise answers, no more than a few lines, work best. If a longer response is need, send it in batches. Why? When the consultant is writing a longer statement. the client may get the impression that the conversation with him […]
Ask questions that relate to the customer experience these will give you the most information you need. Do not mand from your responnts to provi figures or percentages do not expect them to perform any calculations for you. It’s just irritating and discouraging, and the possible answers you get may […]
