At the same time, it uses information about times of the day when reception is high. Users can specify the number of fail connection attempts in the system. If they are perform and there is…
Cost cost indicators must be particularly closely relat to the type of campaign and business goals, which is why we only provi examples below Cost per call (CPC) Cost per minute of handle time Absence…
Two simple contact center functions and they br visible effects in telemarket and bt collection . Of course, in parallel with the use of these functionalities, you should remember about what to do next .…
Functions which increase the chance of effectively reach customers, potential customers or btors. Random number presentation. How it's work? The operation of the number presentation itself is simple. When establish a connection, the telephone exchange…
This is done through cold call. call without prio. Preparation of the potential customer to select target companies with a product or service offer. It is a difficult and. Laborious process and does not br…
The ability to insert links to websites contain tail information about the offer or specific products, which makes it easier for the agent to conduct a conversation. The script should also contain. additional functions an…
With the help of an automatic function that saves time for consultants by implementing the strategy of calling contacts without their interference each time). In this way, we can prioritize the most important contacts for…
What happen to Microsoft's Tay bot , which operat briefly on Twitter, could happen. Tay, process and learn from user interactions, immiately began mak offensive posts and was shut down just hours after launch. Avoid…
Keep it short – in chat conversations on the website. concise answers, no more than a few lines, work best. If a longer response is need, send it in batches. Why? When the consultant is…
Ask questions that relate to the customer experience these will give you the most information you need. Do not mand from your responnts to provi figures or percentages do not expect them to perform any…
Offer them a special discount, loyalty points or even a chance to win free products in a competition. Because the more you put yourself in the customer's place and look from their perspective, the faster…
They are able to handle simple queries without the ne for a consultant's intervention. Nevertheless, hav a wellfunction voice channel is a must, and customers should be able to speak directly to agents if they…
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