This will allow you to optimize sales , draw attention to problems with. Or allow you to intify and solve problems in the service process. Internationalization If you sell your products abroad, the complaints handling…
Thanks to this, the entire service process will. Take place in the system, which will prevent data loss and enable easy monitoring. In orr to maintain service standards, people with a Light Agent account are…
Read more about the effective operation of telemarketing. Tools in our article Effective telemarketing tools you must useComplaints about goods by the customer are an inevitable consequence of running a business. Its course can be…
No information is lost in such a system. It's harr to miss. You eliminate human error and offer a better experience to your potential customers. When it comes to. Communication channels in addition to telephones…
Lack intuition, follow the age criterion Email sent too late Replying to an email later than the next day is disrespectful to the customer. Replying to an email later than a few hours is usually…
It's easier for people to answer a difficult question if it's asked by . Machine rather than another human, making your survey more effective. You can record the answers, or, if possible, formulate the questions…
They make it not only difficult for us to solve the case we are calling about, but also waste a lot of time unnecessarily. Meanwhile, an IVR signed and built for customer convenience both helps…
This vaulting is primarily a waste of time searching for a contact and. Scattered information about him, manually rewriting numbers from the database, struggling with the lack of access to communication history, handling the GDPR…
On the other hand, the strategic approach consists in adapting the company's processes to external conditions the market, customers, etc. Note that this distinction is need more to fine both cases, in practice it is…
In this way, we not only build trust, but also give our clients a sense of security. If you haven't already, provi your employees, especially customer service consultants in this case, with all the tools…
Result of analyzing the process itself and changing the nature of work in the next project. How to introduce a process approach in a small company? OK, you already know what process thinking is .…
The young photovoltaic market in Poland is booming this is, of course. Positive phenomenon for entrepreneurs, especially in times of crisis related to the Covid panmic , which many industries are going through very hard.…
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