Thanks to Live Monitor, managers, spite the remote work system. Have the opportunity to monitor their work on an ongo basis: time, breaks, number of calls ma, results, number of incom, handl and unhandl calls.
You can learn more about callback in this article. Customer Experience – Employee of the future The year and subsequent years will br intensive epen of the subject of “great customer experience”, focus on creat
Accord to the responnts, the biggest change in the. Contact center sector in the next years will be the implementation and use of more and more advanc analytical tools. Trends in the contact center –
Read also how to make the most of the chat on the website of the online store! Look for more information about chat for business? Read! Chat on the Focus Contact Center platform For customer
Read more about BYOD here. Categories Knowlge base Business case studies e-commerce Infographic Market news Customer service Telemarket Latest entries How to use the potential of SMS in sales and service processes in times of
The market of business recipients, especially corporations, is increasly turn to the optimization of investment and operat costs as well as switch costs. Companies do not want to pay for the maintenance and upgras of
The aforemention Gartner says that it will increase to % in the next few years. One of the directors of this research company, Bryan Britz, al with cloud market research, said:The interest in the cloud
Velocity the ne for quick analysis – obtain answers from the collect data . Variety – different types of data – structur and unstructur. Cloud over Big Data Big. Data is a mand technology in
If the servers were replac with new ones, we will also achieve savs on investment costs in a smaller number of machines and their subsequent collocation. Small companies in particular cannot afford the stagnation associat
The best example Market viae and effective sales tools in Poland. All you ne is an address database in accordance with current legal requirements and a tool (application) with the requir functionality. The range of
Solutions motivat by the sire to ruce the costs of do business, has contribut to the creation of companies offer CaaS services(Communication as a Service), initially fin as Host IPBX in the cloud comput mol.
Less on consult fees and % less on maintenance and. Support staff for these applications compar to companies us sktop solutions. Analysts from Nucleus. Research have point out that changes in cloud comput. Applications can
