Customer loyalty, satisfaction are our priority – says Monika Zalewska, Head of Customer Service at eobuwie. – Our goal is to focus on the nes of customers from the first visit to the website eobuwie. We focus on mak shopp on our platform comfortable, and communication with the Customer Service Office run smoothly. We want our clients to feel special and be treat individually. The selection of communication tools is of key importance to us. We care not only about the spe of service, but above all about its quality. Customers who report to the Customer Service Office receive assistance from the most competent consultants in a given area, who have full knowlge of both the customer and the product.
The multi-channel Focus Contact Center
Platform is perfect in this respect . Categories Knowlge base Business case studies e-commerce Infographic Market news Customer service Telemarket Latest entries How to use the potential of SMS in sales and service processes in times of crisis. How much does the lack of analytics cost you in the customer service partment? Customer France Mobile Number List Success – what is it? How to talk to the client – the best adviceOmni-channel, enabl. Customers to communicate with the company through various channels and seamlessly switch between them, is the next stage in the velopment of customer service after multi-channel. Is your company ready for omni-channel in sales and customer service? Accord to research, the range of communication channels, includ self-service, available to.
European consumers is constantly grow
In addition to the standard e-mail, contact form, chat and hotline, the basis is also the FAQ (answers to frequently ask questions), Internet chat , vio chat and forum. Customers also commonly use social mia and text messages for communication. Just provid customers with several communication channels is no longer enough to satisfy customers . Customers BTC Database EU expect a smooth transition between communication channels, between offline and online contacts, immiate responses and full knowlge of consultants about their previous. Contacts with the company. They expect all employees with whom they have contact to have the same information about the client’s nes, regardless of the communication channel and when it was provid to the company. In other words, they expect omni-channel . And such expectations should not be unrestimat.