What effects of these phenomena can we observe in the functioning of alerships in Poland? There are no people assign to communicate with customers The people who are most interest in maximizing the chances of a successful transaction are the trars themselves. It often turns out, however, that the person who receives online customer inquiries is a marketing employee or a person from the service station. What’s worse each time someone else answers the phone or . The chances of building valuable relationships are therefore very limit. Limit contact channels support During a crisis causing significant drops in mand, it seems obvious that it is necessary to invest in all channels of contact with the customer that are available to alers.

Again however the automotive industry

Does not always recognize this regularity. Frequently, alerships and car showrooms, spite assurances to the contrary, simply do not support additional Belgium Mobile Number List apart from telephone or means of contact that potential customers could use to contact them. As we read on the website of the monthly portal aler [] the remote communication channel is an important element of standing out from the competition . of responnts stat that proposing a meeting in a showroom during contact via a remote channel will affect the choice of showroom to which the customer will go if there are two car showrooms in a given city of the brand in question.

During the panmic the ability to contact

Companies online Source monthlyaler As we can see, as many as half of the responnts are looking for online contact. After the crisis caus by the panmic is over, these habits are unlikely to disappear. Extend waiting time for a response from a alership BTC Database EU employee Both of the above phenomena contribute to a significantly extend response time. Impatient customers go to those companies that are ready to solve their problem quickly and efficiently which is not surprising. According to research, more than in of the survey salons do not answer the phone, nearly are not responsive via and the contact form on the website, and more than half ignore potential customers sending inquiries via Facebook Messenger.