Installation of the Click Dial plugin in the Salesforce system, integration of telephone numbers and processes between the FCC and Salesforce CRM platforms, employees of the Customer Service and Telephone Sales partment start work directly in Salesforce CRM on contacts and accounts, all employees, in addition to tail FCC reports, can also use Salesforce reports and dashboards. Phase III [] – scope of works: implementation and integration of the SiteCall (callback) widget on ATM’s websites to increase. Interaction with customers and improve Customer Experience. Implementation of satisfaction surveys after each contact with the customer in orr to collect objective opinions (VOC – Voice Of Customer.
Adjustment of the above mechanisms
Standards train for consultants Project results. Benefits for individual beneficiaries. Business partment Managers: regain inpennce by business: the ability to sign and quickly implement changes in communication and service processes, data transparency Benin Mobile Number List and efficiency: completely new functionalities relat to report and monitor work and processes in the integrat Focus Contact. Center and Salesforce systems, faster train. Call record significantly improves the quality and spe of onboard new employees, quality of customer service: with the help of. Focus Contact Center and Click Dial, the objectives of ISO standards and recommendations of internal audits are implement.
Better evaluation of work each interaction
Mark with a classifier. We can measure the effectiveness of campaigns and our people in a measurable way, sav time and money: many tasks have been automat and fre up resources ne in other areas of activity, occupational hygiene: thanks to the BTC Database EU integration with the Salesforce system, consultants no longer have to use several panels to work. All operations can be carri out in one CRM system. Employee of the sales and BOK partment: quality of work: sales and BOK employees appreciate the comfort of work on one system, fewer errors ma in operation thanks to access to records, support for self-velopment thanks to the ability to analyze processes and records.