Here are the most common problems report by of car alerships: Difficulty getting to the. showroom. too long reaction time or lack of reaction to. Contact via various communication channels low quality of service lack of. Personalization. of service: a sense of. Anonymity These expectations can be answer by: – excellent telephone service – its quality can be improv, among others, by monitoring the work of consultants, recording calls, analyzing reports – multi-channel and data integration from all communication channels ; using. them both in service, sales and marketing – automation of customer service processes – monitoring.
Sales effectiveness and customer
Service quality a tool for easy contact via the. Website All this should contribute to improving the quality of customer service by improving contact management. Case Study Skoda Auto Wimar The lears of the. Polish automotive. Market in the face of. Changes Finland Mobile Number List on the market have ma a strategic cision. Some of the leading Polish alers, including the Skoda Auto Wimar group, cid to implement a morn BDC solution to ensure the quality of customer service and increase the efficiency. of operations in showrooms. Skoda Grupa Auto Wimar: implementation of the BDC solution: 4 locations in Warsaw they sell an average of.
New car leaves their showrooms
Cars per year year-on-year dynamics increase over minutes Business goals: using the potential in the form of approx. leads. Conversion at the level of 15% use of knowlge and ruction of miss calls Focus Contact Center Features Us: call BTC Database EU queuing monitoring of incoming calls velopment of the SMS channel connection of the helpline with the customer database and recognition of callers by the system Effects: rucing the. number of miss calls in the first contact; before implementation 50%, after implementation automatic callback effective work time management higher level of customer satisfaction As can be seen in.