Build a relationship with the client In my opinion, will also be a stage of focus more attention on build relationships with current clients than on cold call . For companies, knowlge gain from all possible communication channels, includ social mia, begins to play an increasly important role. will be a year of active sales and a very individual approach to each client, information about which will be updat on an ongo basis, not only on holidays. Cloud in customer service An important trend combin customer service and telesales, which has been observ for several years, is cloud comput technology . Everyth indicates that the next year will also be mark by the cloud, but not a passive, but a fully.

Conscious transition to solutions in this mol

Tak into account their technological and functional potential. In my opinion, the cloud will also be a significant impulse to switch from outsourc call contact center services to own implementation. Client and social mia Social mia cannot be overlook Spain Phone Numbers List when consir upcom trends. Along with the grow popularity of Facebook or Twitter, we are al with the popularization of the Social Mia Care trend , customer service in social mia. This relatively new trend in communication has a huge potential, which may be fully reveal next year and will direct think about contact with the recipient on a completely new track.

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Studies e-commerce Infographic market news Customer service Telemarket Latest entries How to use the potential of SMS in sales and service processes in times of crisis? How much does the lack of analytics cost you in the customer service BTC Database EU partment? Customer Success – what is it? How to talk to the client – the best advice reasons why your business should have a PBX Customer exchange Career Partners Along with the velopment of communication technologies and thanks to wir and more common access to the Internet,